In my job there are strict regulations on how to write memos and other official communications. We use “BLUF” or “bottom line upfront” often. There are also rules for headings, salutations, font, headings and formatting. This is done on purpose for clarity and accessibility. It causes us to use plain language and clear layouts to avoid information overload which accommodates neurodiverse populations. Constant templates and straightforward instructions aid individuals with cognitive disabilities. In terms of other ways of accessibility, it’s not a large focus as the population of the military is men and women aged 18-60 who are without physical limitations.
However, when sending out specific communications from the Communications (IT) Section we take certain accessibility concerns into consideration. We’re clear, concise, direct, don’t use abbreviations or IT jargon. Not everyone has the same level of comfortability with technology or programs, we want the communication to be easy to understand for people of all skill levels and knowledge. We want them to understand if there’s outages and what to expect and what (if any) actions need to be taken on their end. They don’t need to know why, or what specific job tasks we’re preforming- that would convolute and confuse the audience.
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